Terms and Conditions

Effective Date: 12 March 2025

These Terms and Conditions (“Terms”) govern the use of the website www.joannaissa.com (“Website”) and the services provided by Joanna Issa Nutrition Coach (“we”). By accessing or using our Website and services, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the Website or our services.

1. Services Offered

We offer a variety of nutrition coaching and educational services, including:

• 1:1 Nutrition Coaching Consultation: Personalized, one-on-one consultations with a qualified nutrition coach.
• One-Month Nutrition Plan: A custom nutrition plan tailored to help you begin your nutrition journey.
• Nutrition Foundations & Coaching Programme: A structured programme focused on building the foundations of healthy nutrition and providing ongoing coaching.
• Nutrition for Sports and Performance: Nutrition advice and plans tailored for athletes or individuals focused on improving performance through diet.
• Education for Small Groups: Group-based nutrition education sessions designed for small groups or teams.

2. Booking and Appointment Scheduling

To book a consultation or service, you may use the booking system provided on the Website or book via the email or telephone number provided. Once you’ve selected your desired service and provided the required information, you will be able to confirm your booking.

• Cancellations and Rescheduling: If you need to cancel or reschedule a session, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may incur a cancellation fee or forfeit of payment, depending on the service booked.
• No-Show: Failure to attend a scheduled consultation or session without prior notice will result in the loss of the session and associated fees.

3. Sign-Up for Newsletter and Online Forms

By signing up for our newsletter or filling in an online form on our Website, you agree to receive communications related to our services, promotions, and nutrition information.

• You can opt out of receiving our newsletters at any time by clicking the “unsubscribe” link in any email we send, or by contacting us directly at [email protected].

4. Payment and Pricing

All fees for services offered on our Website are listed in GBP (£). Payment for services must be made directly to us via bank transfer. Payment is required at the time of booking or prior to the provision of services.

Details for making a bank transfer payment will be provided upon booking. Please ensure that all payments are made in full before the service is provided. If you have any questions or need assistance with the payment process, please contact us at [email protected] or 07972 280249.

Refunds: We do not offer refunds once services have been rendered. However, if you cancel or reschedule within the required timeframe, we may offer a rescheduled session or credit for future services.

5. Intellectual Property

All content on the Website, including text, images, logos, graphics, and videos, is the intellectual property of Joanna Issa Nutrition Coach and is protected by copyright laws. You may not reproduce, distribute, or use any of the content on the Website for commercial purposes without our express written consent.

6. User Responsibilities

When using our Website and services, you agree not to:

• Violate any laws or regulations.
• Infringe upon our or any third party’s intellectual property rights.
• Use the Website for any illegal, harmful, or fraudulent activity.
• Provide false, inaccurate, or misleading information.

7. Data Privacy and Security

Your privacy is important to us. We collect and process personal data in accordance with our Privacy policy. When you book a consultation, sign up for our newsletter, or submit an online form, we collect personal information such as your name, email address, and any other information necessary to provide our services. This data will be used exclusively for the purpose of delivering the services you request and improving our offerings.

For more details, please refer to our Privacy policy.

8. Health and Wellness Disclaimer

• Our services, including 1:1 nutrition coaching, education programmes, and plans, are intended to provide general guidance based on your specific needs and goals. However, the information provided is not a substitute for medical advice, diagnosis, or treatment. We recommend consulting with a medical professional or qualified healthcare provider before making any significant changes to your diet or exercise routine.
• We do not claim to cure, prevent, or treat any medical conditions. All advice and plans are designed to promote healthy eating habits and nutritional knowledge.

9. Limitation of Liability

To the maximum extent permitted by law, Joanna Issa Nutrition Coach is not liable for any damages, loss of data, or any other indirect, incidental, special, or consequential damages that may arise from the use of our services, Website, or content.

10. Changes to These Terms and Conditions

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Effective Date.” It is your responsibility to review these Terms periodically. Your continued use of the Website or services after any modifications constitutes your acceptance of the updated Terms.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our Website or services will be subject to the exclusive jurisdiction of the courts in the UK.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Joanna Issa Nutrition Coach
Address: 7 Nursery End, Stanford in the Vale, Faringdon, SN7 8PH, UK
Email: [email protected]
Phone: 07972 280249